Privacy policy

This privacy policy explains how Entria (“we”, “us”), a product of Funasmedia Limited, handles personal information when you visit our website, create an organiser account, use the guest desk, or appear on an event guest list.

Who we are

Entria is operated by Funasmedia Limited, based in Lagos, Nigeria. For privacy questions, contact us at entrialive@gmail.com or via the contact form on our website.

Information we collect

• Organiser and helper accounts, name, email, phone (if provided), password (stored hashed), and payment or licence status for events.
• Event and guest data, event names, guest names, check-in codes, phone numbers, email addresses, and arrival or messaging status that organisers add or that guests submit through an open registration link.
• Website and support, messages sent through contact or newsletter forms, and basic technical logs needed to keep the service secure and reliable.
• Payments, checkout is handled by our payment provider. We receive confirmation and reference details needed to unlock an event licence; we do not store full card numbers on Entria.

How we use information

• To provide check-in, guest lists, desk tools, messaging credits, and related organiser features.
• To process payments, activate licences, and respond to support requests.
• To send service messages (for example account, payment, or security notices) and, where you opt in, occasional product updates.
• To protect the platform against abuse, fraud, and technical failure.

Guest lists and organisers

Organisers control the guest data for their events. Guests should treat the organiser as the primary contact for questions about why they were added to a list, invitations, or attendance. Entria processes that data to run the service the organiser has paid for.

Sharing

We do not sell personal information. We may share data with:

• Service providers who help us host, send email or SMS, process payments, or deliver the product, only as needed for those tasks.
• Authorities when the law requires it, or to protect rights, safety, and the integrity of the service.

Retention

We keep account and event data while the service is used and for a reasonable period afterward for backups, disputes, legal duties, and security. Suspended events keep guest records so they can be restored if the event is reactivated. Organisers can ask us about deletion or export of their workspace data.

Security

We use industry-standard safeguards such as encrypted connections, hashed passwords, and access controls. No online service is perfectly secure; please use a strong unique password and keep helper access limited to people you trust.

Your choices

Depending on your role, you may update account details, opt out of marketing email, or request access, correction, or deletion where applicable. Guests should usually start with the event organiser. You can also contact us at the email above.

Children

Entria is aimed at event organisers and adult users of the desk. It is not designed for children to create accounts.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of Entria after an update means you accept the revised policy.